Billing Policy

Memberships are prepaid. We collect payment before your first packet ships, and we keep a valid card on file so renewals are billed automatically.

Your plan's rate and your renewal date are both shown in your account. That's always the accurate source, because members joined on different plans over the years.

If you're on one of our older plans, your rate stays as it is. Contact us any time if you'd like to move to a current plan.

Receipts are emailed with every charge. Ask us if you ever need another copy.

The introductory first-packet offer is limited to one per household.

Your first packet ships within one business day of joining. You don't wait for the monthly send.

After that, a new country ships on the 20th of every month. Your renewal is charged ahead of that shipment, and your exact renewal date is in your account.

If a renewal payment fails, we don't close your account. We retry the card over the following days and email you so you can update it. If it never goes through, the membership stops and nothing further ships.

You can pause from your account if you need to skip a month. Paused memberships aren't charged and nothing ships until you start again.

You can cancel any time from your account, right up until your next renewal is charged. There's no notice period and no one to ask.

Cancelling stops all future charges. If a renewal has already gone through, that country still ships to you. It's paid for and it's yours.

On a 3-month or 12-month plan you've prepaid for a set number of countries. Cancelling stops the plan from renewing, and every packet you've already paid for still ships through the end of your term.

Cancelling in your account is instant, so it's the surest way to do it. If you'd rather text or email us, we're glad to handle it, just give us a day so we can get it done before your renewal date.

Your first packet: if it doesn't live up to what you expected, tell us within 30 days of joining and we'll refund it in full. Keep the packet. There's nothing to send back.

Refunds apply to the first charge of a new membership. Later renewals aren't refundable, and you can cancel any time to stop them.

One-time purchases: unopened items can be returned within 30 days for a full refund. If something arrived damaged or wrong, text us and we'll make it right without a return.

If you see a charge you don't recognize or don't think is right, come to us first. Text (941) 239-1156 or email cs@coinandcurrencyclub.com. We can almost always fix it the same day, and we'd much rather sort it out with you than through your bank.

Sales tax is added where your state requires it, and it's shown at checkout before you pay.

You can switch between monthly, 3-month and 12-month terms at any time. Contact us and we'll tell you exactly what changes about your billing before anything is charged.